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I got up early for this!!
SO it's Saturday and I have a 7 month old so I am soooo sleep deprived BUT I got up anyway at 5:50a to book my ADRs. I pre-planned and made sure my account was ready to go, added my reservation and the "My Disney Experience" page says I'm at 180 days, so in I go and can't get the reservation I want for my first day of the trip so I put in any old ressie to get going and now I can't book anymore. The +10 days did not light up magically!! What gives?? I am so frustrated right now and exhausted!
~~ Layne ~~
Sept 14 -- Finally just us!!
Sept 13 - POR
Oct 11 -- Disneyland
July 10 -- Day Trip
May 09 -- Poly
Dec 07 -- Poly
Sept 06 -- PO French Quarter
June 98 -- Day Trip
Aug 97 -- Coronado
July 84 -- Poly
July 82 -- Contemporary
July 80 -- Contemporary
July 78 -- Buena Vista
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Oh, posts like this make me so sad. I don't subscribe to the ADR madness myself, but for people that do, it must be maddening.
Did you try calling? The My Disney Experience site is SO horrible. If they don't fix it, they are in for quite a PR disaster.
Natalie
INTERCOT Staff: Disneyland Resort-California, The Water Cooler
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You should call ASAP!!! That happened to me last trip and when I Called they made all the ADRs for me.
DVC MEMBER since 2009
CS- Oct.2006 *Honeymoon*
ASM- Sept. 2009 BLT- Nov. 2010
WLV- Oct. 2012 SSR- July 2013
BLT- Jan. 2014 WLV- Nov. 2015
SSR- Mar. 2016 OKW- Oct. 2017
SSR- Apr. 2018 BC- May. 2018
BC- Aug. 2018 BLT Dec. 2018
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It might be worth mentioning that the current website is really not reliable for doing ANYTHING. Calling is a much better option.
Natalie
INTERCOT Staff: Disneyland Resort-California, The Water Cooler
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Originally Posted by BrerGnat
It might be worth mentioning that the current website is really not reliable for doing ANYTHING. Calling is a much better option.
I am sad. A company with access to so much skill and talent is seemingly unable to put together websites that can work reliably. Even worse, they leave such websites in production (to the frustration of their customers) rather than closing it until it is actually ready.
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I am so sorry! The new webiste is so frustrating!!!
I had to make my ADR's on firefox, since I could get to the old site that way, anything else just kept giving an error.
Frustration all around - not good Disney!
Heather aka ibelieveindisneymagic
INTERCOT Staff
Engaged at the castle!
My Disney Home is POFQ
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Same thing happened to me last month. The dear wife started to dial right at 7 am and we spoke to cast member who was very helpful. We got all our ressies we wanted! I work 2nd shift and was up at 5:30am ready with 2 computers a tablet and my iPhone. All that technology was useless and the wife was laughing at me when she got right in on the phone
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Originally Posted by BrerGnat
It might be worth mentioning that the current website is really not reliable for doing ANYTHING. Calling is a much better option.
I couldn't agree more.
The "new" site is pathetic... It's not just a few kinks, the thing just doesn't work. There are so many complaints about it - people are flabbergasted! They can't even make payments online (wouldn't Disney want to fix THAT aspect?! $$$).
Frank
DVC Owner
BWV, BCV, SSR
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Same exact thing happened to me 2 years in a row now. I am CST so I get up and am at my computer at 5:00 am here (6 am disney time) and I cannot get the program to let me book any reservations. I couldn't even do my first reservation because it is not on my 1st day of vacation. Then I call the dining line and have to use the auto system first before it gets me to a live person. I know that the auto system won't work if the internet booking wouldn't work. Luckily I got a super nice cast member named Sawyer who booked all of my ADRs for me.
My question is: With all of the castmembers and talent and resources that disney has - why is their dining website SOOOOOOO slow and SOOOOOO hard to use??? It baffles me. Why can't they make a website that works??
POFQ 09/2013, 09/2014, 09/2015
WL 09/2011, 09/2012
POR 09/2010, 09/2009, 09/2008, 05/2007, 05/2006, 05/2004,
AKL 05/2003
POR 05/2001, 10/98
Next POP 9/2016
All Star Sports 09/95
Honeymoon Dixie Landings Aug 1994
1978 first visit to Magic Kingdom
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I was very skeptical of making my ADRs for August using the online system, but felt compelled since the online system opened an hour before the phone lines, especially since I wanted several hard to get ADRs (BOG, CM, CP, Ohanas, etc). I have to say it was an enjoyable experience, started at 6am, all done by 6:20 with all of my first choices.
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We still only use phone system to make reservations. We trust the online system for absolutely nothing.
~*~Tonya~*~
1st = 1992
ASMo = Jan. 6-12 '07
POP = Jan 5-11 '08
BWV = Jan 6-16 '09
BCV = Jan 12-22 '10
BWV = Jan. 21-29 '11
BWV = Jan. 21-28 '12
BWV = Dec. 8-15 '12
BCV/BWV=Jan. 24-Feb. 1 '14
BWV = Jan. 16-24 '15
BWV = Jan. 29-Feb. 6 '16
BWV = Jan. 20-28 '17
BWV = Jan. 26-Feb. 3 '18
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New website
They are having issues with the new website. We are having the same troubles, I have made several calls, emails, etc...they say to be patient...kind of hard when nothing seems to change each time you check the new site. If you need to make ressies, I would call...
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We are traveling 9/3 to 9/8 and I had no issues using the online system. I just booked this trip and went on over the weekend with no issues and got everything we wanted. I wasn't looking for the difficult ones like CRT so maybe that was it. I like the online option.
CBR (Martinique Bldg 25): April 2006
CBR (Jamaica Bldg 45): October 2007
POR (Alligator Bayou 18): March/April 2010
POP: (70s, Building 6): September 2010
POP: (70s, Building 6): September 2011
POFQ: September 2013
POFQ: September 2015
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Originally Posted by TinkerbellT421
We still only use phone system to make reservations. We trust the online system for absolutely nothing.
Ditto!
1980 Disneyland
2004 & 2006 Pop
2008 AKL
2010 CBR
2011 POFQ & WL
2012 CSR & Contemporary
2013 Villas @ WL Christmas Family Trip
2014 YC 25th Anniversary Trip
2015 AoA Spring Family Trip
2016 Move to Florida and AP Holder
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That stinks that you have had an awful experience. I took have been up every day this week at 6 am CST to make sure we get what we want. So far, so good with the online system.
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Originally Posted by Tekneek
I am sad. A company with access to so much skill and talent is seemingly unable to put together websites that can work reliably. Even worse, they leave such websites in production (to the frustration of their customers) rather than closing it until it is actually ready.
I've said this for years. For a multimedia entertainment company, their website(s) are awful.
2002 - 2022: 20+ visits (POR, BW, All Stars, VWL, CSR, BLT, BC, SSR, CB, Dolphin, OKW, Poly, offsite x8)
DL - 1996, 2019
Next up - January 2023 short trip! We just want to try that 50th Anniversary chocolate monstrosity at Mexico!
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One thing that happened to me using My Disney Experience was I decided to change one of my ADR times. All the ADR's that I had made were listed and I went in to make the cange and the site asked if I wanted to cancel an ARD for a restaurant I did not even make. Once I have everything decided I plan to call to confirm all my ADR's. I don't want to have some ghost reservation out there that may cost me since some restaurants require a credit card to confirm. When I first tried to make the ADR's the site could no even find my reservation number....Hopefully all these little problems will get worked out. I liked the other site better but then again I don't like change.
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