What do you think Disney is doing, exactly ?

[princessjojo]

As for the changes, I’m reminded of a story I heard in a customer service meeting I attended recently.
In the early 80’s one of the Movers&Shakers of Disney management was required to spend the day with the park employees, not in his usual position but this day in an unknown position. He met with his supervisior for the day ahead of time to find out what he needed, and was told only to bring a dust pan and broom and who to meet with that morning. Through out the day he swept and swept as best he could but couldn’t help but stop constantly and answer question from tons of guest. A while later that day, they came together to see how things were going. Mr. Mover&shaker asked them how did they get their work done with so many guest stopping them asking so many stupid questions. The asked him, “what were you told your job was for the day?” Blankly, Mr. Mover&shaker replied that he was told no job title, but assumed he was a street sweeper. They all laughed and then explained: You see this plaque here, it’s given to the one who gets the most stupid questions in a day. We keep count with a small counter we keep in our pockets. We’re dressed this way basically to identify us as a part one the CMs.” Armed with this information, he returned to work over in Tomorrowland with his handy dandy pocket counter. He clicked and clicked as questions were asked. Then this frail older gentleman approached him wanting to know where Tomorrowland was. He replied that they were standing in tomorrowland. This went on a couple of times then he asked what did he expect Tomorrowland to look like? There’s aliens and spaceships…” The older gentleman replied, “I don’t know what Tomorrowland should look like, but I know this area hasn’t changed in years. It looks just like it did when I first started coming. You would think they would make changes making tomorrow land look like what we think the future would look like, not like this…”
Mr. Mover&shaker immediately dialed the others, arranged a meeting, and from that point on assured that every year, at least one area of MK would get some degree of updating to prevent this from happening again.

Now, I don’t know how true this story is, but it makes for good reason to make changes, both good and bad to the parks. We’re always looking for what’s new at the parks. Sometimes we like it, and sometimes we don’t. But in the end, we always leave wondering what will be next.

[Tekneek]

What do I think they are up to? I think they are trying to make sure they keep the Wall St analysts pleased with their financial reports, and since few of them ever go to Walt Disney World, it doesn't really matter what they are doing in the parks.