I made our ressies early in the year for BLT 11/ to 11/13. Last month we found out that my sister has cancer and will be getting surgery sometime in October. I will be her care giver for about 8 weeks. I canceled our vacation and DVC says I have until end of January to use our points or lose them. I tried to explain the situation and the supervisor repeated use them or lose them. Now it looks like we will lose a whole years worth of points.
I always thought that a company like Disney had a heart. Apparently, I was mistaken.