I don't compare Disney service against itself from 20 years ago - I compare it to the entertainment and hospitality experiences I get outside of Disney. And the quality of service my family still receives in our annual trips to WDW are by far the best we get the entire year. But having said that, we've been going regularly since 1996, and I don't feel the service has noticeably waned. And personally, we love FP+; I would much rather have to plan a bit and walk on to Soarin' than wait 2 and a half hours in line.