I just found this site and I'm hoping someone may be able to help me resolve an issue I'm having with my proof of time update submission. On 10/4 I submitted a proof of time update for myself and my wife. I thought the site said I would receive an email when the times were updated. I never received an email so I contacted both Track Shack and runDisney to ensure my times had been updated. Apparently neither of our times were received. This will be our 20th runDisney event and we've never had any issues so I'm not sure what is different this time.

According to both runDisney and Track Shack they cannot change our corral placement without a photo of the submission. Unfortunately I have no idea what "photo" they're talking about. I've asked this question on another forum and was told that I should take a screenshot (never done that before), print a PDF (didn't see that option), or take a photo. Hopefully I have one of these and just don't know what I'm looking for.

Does anyone have the photo or screenshot they are willing to share so that I can see what I need to submit to them (in the case that I actually have it)? Thanks, this has been very frustrating.