Quote Originally Posted by Disney4 View Post
Zing! - But true!

We just got back yesterday. Honestly, the helpful to rude/unknowledgeable castmembers has to be up to 72-25. Yep, 1 in four people working there that I had an interaction with either could not care less what I needed help with or had no idea how to help me.

This mindset that employees have there is really crippling the whole operations. I saw it time and time again - employees who were either two afraid or unable to figure out how to operate outside of the strict set of tasks that they were given.

Mightly big blinders management makes the castmembers wear there . . .

I don't understand this at all. We go once or twice a year and I can't recall a single CM that I would consider rude. They go through training on the Disney image and customer service. I have seen CMs that are unsure of how to handle situations, but they get help or direct customers to where they can get help. We talk with CMs all the time when we are in line or just walking around and I would say 90% of them are awesome!