Quote Originally Posted by Dewgin View Post
The thing is, you can read and read and read and feel as if you fully understand everything there is to know about something, such as the DDP. But, until you are down there and faced with the counter and the activity and the excitement and the choices, you don't know for sure that you really do understand all there is to know.
This is a good point. I think some guests look at CMs as adversaries instead of guides. Too often I see such folks objecting to or arguing with the CM. I know quite a bit about the Dining Plan -- practically STUDYING it clinically for over a year and half! Yet, while there in front of a CM, who is telling me that X is included and Y is not, I instinctively know to accept what the CM says, rather than argue the point. I think if Disney could communicate better that the CM is the final arbiter, and if the CMs stick to their guns (and their management backs them up) it will help smooth things out.