Is nyone second guessing due to rude people?

[KatrinaJ91]

Zing! - But true!

We just got back yesterday. Honestly, the helpful to rude/unknowledgeable castmembers has to be up to 72-25. Yep, 1 in four people working there that I had an interaction with either could not care less what I needed help with or had no idea how to help me.

This mindset that employees have there is really crippling the whole operations. I saw it time and time again - employees who were either two afraid or unable to figure out how to operate outside of the strict set of tasks that they were given.

Mightly big blinders management makes the castmembers wear there . . .

I don't understand this at all. We go once or twice a year and I can't recall a single CM that I would consider rude. They go through training on the Disney image and customer service. I have seen CMs that are unsure of how to handle situations, but they get help or direct customers to where they can get help. We talk with CMs all the time when we are in line or just walking around and I would say 90% of them are awesome!

[murphy1]

This is what I've heard from CMs I am related to and friends with, some people expect more at Disney than any other vacation they have. Sometimes they can get a bit rude about things, they seem to forget that other people are trying to have a good experience, too. My biggest pet peeve these days (which I see happening a lot more even in Disney) is when people stop in the middle of a major walkway to either text or make a phone call.

[lightyearfan]

me and dw were just at WDW this past oct, and yes we did encounter some rude people, although this won't detour us from going in the future espcically since were DVC memebers now, we won't let a few rude people ruin our fun. i have noticed that they're allot more kids running around unsupervised and this to us seems to be the problem for the rudness, because lets face it kids will be kids, we haven't dealt with much rudness from the adults. as far as some cm's being rude ya we've noticed this too, i guess when you deal with thousands upon thousands of people everyday this could happen altough shouldn't be used as an excuse for the rudness.

this is of course (imho)

victor

[ransam]

I was going to respond to the poster who mentioned about evc drivers who "plow" into people, but realized it's not worth it, and i won't let your rudeness bother me. I will say this, i honestly hope you are never in a position where an EVC is necessary. It's not fun.

[ronandjulie]

I was going to respond to the poster who mentioned about evc drivers who "plow" into people, but realized it's not worth it, and i won't let your rudeness bother me. I will say this, i honestly hope you are never in a position where an EVC is necessary. It's not fun.

I don't think the poster was complaining about someone's need for an ECV. I think they were referring to SOME of the ECV drivers who show complete lack of concern for other guests and try to force their way through crowds. It's bad enough when someone on foot pushes you, or when you get hit by a stroller, but when you get hit with one of them, it really hurts.

[Cjsmom1811]

I dont believe that I have ever run into a rude CM. Theyve always made my experience MAGICAL!!!!

I grew up in Baltimore City so I am BEYOND use to rude and ignorant people, so it's nothing new to me! I will NEVER forget, however, one trip when I was in middle school. My mother and I were next in-line to get an autograph book and a couple who spoke no english what so ever walked right infront of us before we could even take a step forward. They litteraly RAN to get infront of us! The CM was baffled at what had happened, but my mother gave a gesture to tell her that it was ok.

[dyin tago]

I agree that the majority of people on those evc`s seem to have an attitude that they have the right of way .

[LudwigVonDrake]

You're going to run into rude people wherever you go. I try and let it roll off my back and concentrate on having a good time and not let it get to me.