DVC removing coffee mugs and glasses from studios

[dlpmikki]

It seems DVC has made a change for the worse this week in studios by removing ceramic coffee mugs and glasses, just leaving styrofoam cups.

If this is true (and I've seen reports in several places so am afraid it may be) what do you think? I hate the idea as I like to drink coffee out of a proper cup and wine out of some kind of glass - and at least I can wash them up afterwards.

[PrincessErin]

I don't like this at all... if it is true but could it be maybe they are replacing them and this is just a temporary thing?? That would be my guess.

[Johnno52]

Most likely "they were listening to members again" however this is not a problem for us as I've seen a investigative tv show they way some maids clean cups and glasses. We always use our refillable cups for tea and coffee.

[offwego]

the impact to the enviornment is another reason to address this. Styrofoam single use cups are some of the worst things to add to landfill as they take a very long time to degrade. (And I mean an incredible amount of time)

[JPL]

I have to say as a recent DVC Purchaser I am not very happy with the way service seems to be going. I heard great things about the customer and this was one of the reasons I decided to buy in. I enjoyed having the mug for my morning coffee and the glasses if I needed or wanted one. What's next take away the fridge or microwave from the studios. This downward spiral in service and amenities at WDW really has me concerned.

[dolphinmickey9170]

Why would they do this? Is it a matter of stealing? Has anyone spoken to member services? This is silly. I sure hope it isn't true either.

[wendy*darling]

Not a good move in my opinion either.
Styrofoam is definitely the wrong choice as a substitute- what ever happened to the "Environmentality" campaign they promoted?

I didn't even like the paper plates and plastic utensils and did not understand why the guests who preferred studios were not "worthy" of the amenities of the 1 and 2 bedroom guests.
Taking away the glasses and mugs to create more trash is a bad decision.

(edited to add: I just sent DVC an email about this rumor. If I get a response, I'll let everyone know.)

[Natazu]

One of the first things they tell you when you meet with sales is that as a member, you always get to stay in Deluxe Accommodations. One of the perks of staying deluxe is real glasses and real coffee mugs. I wonder if they thought of that?

I did notice in the Disneyfiles magazine they are preparing to remove per diem Internet fees. I guess I'll trade my coffee mug if I have to.

[Ed]

Glad you saw that, Mikki. We're staying in a studio at SSR in early April, and I absolutely ABHOR drinking from styrofoam cups, and, like you, I find drinking wine from a paper cup leaves a whole lot to be desired. It's comparable to drinking a fine beer out of a hubcap.

And, as was pointed out earlier, styrofoam is the worst possible choice as far as the environment goes. Disney makes a big deal out of how "environmentally friendly" and "green" they are. What were they thinking this time???

Guess we'll have to take our own coffee cups and wine glasses.

I think I'll join the e-mail flood protesting this.

[locodemickey]

I also read on another site that they have taken away the dishsoap. So you can't even wash your styrofoam cup! Are they going to provide more than 4? Again, this is not good for the environment!

[Horizon93]

This is a terrible move. For many DVCers, a studio is perfect but this cheapens it. when we arrived at OKW on our first trip last year, DW used the dish soap and washed the mugs and glasses. That morning coffee in the mug was great.

If the deluxe resorts have them we absolutely should as well.

And Styrofoam? Are they kidding? I thought they were trying to be green resorts.

[JPL]

So let's see taking away the Dish Soap saves money I think we have our answer 4 paper/Styrofoam cups must be cheaper than the 1/2 ounce of Detergent they give you

You would think DVC members are their most loyal customers and this should be the last place cutbacks are made.

Here's an idea raise my dues $0.001 per point to cover the Dish Detergent and any stolen or broken mugs

[Maleficent's Dad]

I just sent DVC an email about this rumor. If I get a response, I'll let everyone know.

Linda,
I can't wait to see the response they send you. I'll be joining you with emails of my own if this is indeed a fact and not rumor...

You would think DVC members are their most loyal customers and this should be the last place cutbacks are made.

Very good point!
We're down there several times a year spending quite a bit of money; you'd think that they'd want to keep people like us happy! Don't pinch pennies when it comes to those who spend thousands at your parks and restaurants.

[JPL]

Linda,
I can't wait to see the response they send you.

Wanna bet it will be something along lines of

"After talking to several members and taking their concerns into account we have decided to remove the glasses and mugs based on their advise"

[wendy*darling]

Preliminary Update

So, I am sitting at my desk working at home this afternoon and the phone rings. Display say "Disney Vacation Club" and I thought "Wow! That was fast!!"

It turned out to be our guide, Frank Perez, making his every other year courtesy calls. We talked about our vacation plans and that we were happy with our membership.

Then, I told him I thought he was calling about the email I had sent last night. He seemed genuinely pleased about the coincidence.
Neither he, nor the guide sitting near him, had heard anything about this "rumor."
I told him what people are saying and speculating on the discussion boards.
Environmental concerns, not a "deluxe" thing to do to the loyal members, cost cutting, etc., etc.
He mentioned something about another hotel chain secretly videotaping their housekeeping staff and they were not washing the mugs/glasses in the rooms. But he said- "That's not Disney. We are sure that everything is clean during every room setup." He also said the dish soap and mugs & glasses cost next to nothing, so he did not see that as being an issue either.

He did say that they are having their quarterly (I think) Round Table tomorrow and he would bring it up and call me back.

So, I should have some sort of answer- at least from Frank- tomorrow.

Stay tuned!

[dlpmikki]

There was some magazine report about glasses mugs not being cleaned properly in hotels and one of the hotels covered with problems was the Contemporary. Not sure why this would effect DVC though.

[c&d]

There was some magazine report about glasses mugs not being cleaned properly in hotels and one of the hotels covered with problems was the Contemporary. Not sure why this would effect DVC though.

I saw it on TV and the first time they showed the Contemporary mousekeeping changed the glasses. The next time mousekeeping just wiped it off.

[pox24]

I emailed DVC to see their response. If its true I will be truly outraged. 30 grand for styrofoam. Thats a deal breaker. I don't care how many hotels they build or if there is free internet.

[Goes4FastPass]

I emailed DVC to see their response. If its true I will be truly outraged. 30 grand for styrofoam. Thats a deal breaker. I don't care how many hotels they build or if there is free internet.

As a person still looking at DVC - but not yet a member - threads like this worry me.

The question is, how much, little by little, feature by feature, 1 quality point at a time, can the Disney Company decrease what they provide DVC mebers over a decades long contract before the member can say, "You are no longer giving my what I paid for." ?

[JPL]

There was some magazine report about glasses mugs not being cleaned properly in hotels and one of the hotels covered with problems was the Contemporary. Not sure why this would effect DVC though.

And this is exactly what Disney is going to use to Justify the Cutback. Saying DVC members were concerned about what happened at the Contemporary so we decided to eliminate the problem at DVC. And of course throw in the line to giveour Members the best possible service and a worry free stay