I meant to add... the policy, for a very long time, truly seemed to be "under promise and over deliver". Now its often (not always, but often) the condescending cold shoulder.
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I meant to add... the policy, for a very long time, truly seemed to be "under promise and over deliver". Now its often (not always, but often) the condescending cold shoulder.
I'm with you on this point. My last trip, I just thought that the Magic was starting to decay. I thought that it might be because it was my 7th trip in 10 years, or that it might be the general feel at POFQ which others had warned me about. But maybe there is a slight shift in the CMs. So slight that it's not obvious, but enough to tarnish the overall experience. i just don't know.
Honestly, I still think the CMs are better at WDW than they are at DL. At that resort, I constantly hear about when "their shifts are ending" or how they can't believe their stuck on carts with their "bad back".
But getting back to topic, the CMs aren't the ones trying split up get-togethers with friends/family. It's the execs. And it's at their feet I lay the blame for "magic" failures.