Frustration with the Process
OK, let me vent please....
I joined the DVC with a CM friend of mine (their discounts are sweet).... Well, anyway, I purchased 140 points at SSR.... I paid the deposit, the closing fees, and there was another charge which I forgot... Anyway, DVC sent me the contracts which I had to sign and send back... They would then send the paper work to my friend, who would have to sign as well... Anyway, I received the wrong mortgage form... So DVC sent me the proper form... I signed all the contracts, got the mortgage document notarized, attached my voided check for automatic debits of the monthly payments... All seemed good....
My friend then received the package from DVC after I returned it, and NO FORMS... I don't know how many people I spoke to regarding this issue, but no one helped me... I was concerned because my personal information was floating in space somewhere and no one in DVC had an explanation for me... My friend and I then spoke to a Vanessa who basically told us we did not know what we were talking about because the person who packs the FedEx boxes would never make that kind of mistake... She was rude and very crass... Vanessa then sent via over night a second set of contracts for me to sign.... Well, after going through the forms, I noticed two things... 1) Vanessa screwed up... She did exactly what she said they would never do.. She left out a form... and 2) I received someone else's contracts!!!!!!
I signed MY forms and returned the documents with a letter complaining about the terrible service I was receiving... I got a phone call today from Vanessa's manager apologizing for her rudeness and confirming they received my paper work and sent it out over night to my friend... She then told me they were going to compensate me some way for all my troubles, but she didn't know just how because she was waiting on approval from her managers.... She then gave me the tracking number and we hung up...
I checked FedEx website and noticed the package was left at my friend's front door... I called her right away and got her husband... He went outside, looked in the front, side and back of the house, NO PACKAGE!!!!! We called FedEx and they assured us the package was delivered... My friend told them that he searched the bushes, and all around his property and there was no package.... Now FedEx has a trace going for the package.... This has been nothing short of frustrating and has gotten me to a point where I want to call back and cancel the whole thing....
Frustration with the Process
This is a bit like an out of control comedy of errors. I agree with DVC Mike though. You will be enjoying many years to come of Disney vacation memories as a DVC member. Muster all the patience you have and get through this. It will be worth it in the end. I am sorry for your troubles and realize you must feel very disappointed. :mickey: