Frustration is probably the root
Actually that is kind of my point. If there was a CM to ask, the issues we witnessed would have been resolved rather quickly. But the worst of the cases we saw was a family with Mother, Dad, and several kids. It was dark, they were turned around, they had made it to one of the pools but didnt know which one or which way their room was from where they were at. Dad about lost it and after telling the rest of the family to stay put he took off down one of the paths. 15 min later he still had not returned. I am sure that this is not typical but its sure not a Disneyesque experience I would want to endure.